FAQs

1. What is dropshipping?

Dropshipping is a business model where you, as the store owner, don't need to keep any inventory. Instead, when you sell a product, you purchase it from a third party and they ship it directly to the customer. This means you never have to worry about storing, packaging, or shipping products.

2. How does dropshipping work?

When a customer places an order on our store, we forward that order to our suppliers who then ship the products directly to the customer. This allows us to offer a wide range of products without the need for inventory management.

3. How long does shipping take?

Shipping times can vary depending on the product and the supplier. Typically, it takes between 7-20 business days for orders to be delivered. However, please note that international shipping may take longer due to customs procedures and other factors beyond our control.

4. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

5. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.

6. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we immediately forward the order to our suppliers for processing and shipping. We apologize for any inconvenience this may cause.

7. Do you offer returns or refunds?

Yes, we offer returns and refunds. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate the return process. Please note that certain items, such as personalized or custom-made products, may not be eligible for return.

8. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing us at info@gentlemanslegacy.com. We strive to respond to all inquiries within 24 hours.

9. Do you offer international shipping?

Yes, we offer international shipping. However, please note that international shipping may be subject to customs fees, taxes, and duties imposed by the destination country. These additional charges are the responsibility of the customer.

10. Can I change the shipping address after placing an order?

Unfortunately, we are unable to change the shipping address once an order has been placed. This is because we immediately forward the order to our suppliers for processing and shipping. We recommend double-checking your shipping address before completing your purchase.